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I did come across a couple of things that I didn't understand. When I couldn't find the answer in the FAQs, I sent in a support request and got an answer the next day. I am hoping that will be the case as I encounter other bumps in the road.
I really like that as you are creating the pieces, it is all being saved automatically. For example, I didn't save this piece and wanted to look at something on the site, so I left for a minute without saving. When I came back, it was still there! That is a great feature if you have ever worked on something and then lost it by mistaken key strokes.
I found the process to be creative. As you go through their templates, you are defining what you want to present to the world. Choosing themes, layouts, and fonts may seem like work, but it is creative. I never see anything creative as tedious. Anything creative is life-affirming.